Privacy Policy
1 Our Commitment to Your Data
At LekaLink, connection is what we do, connecting people, platforms, and possibilities. That same commitment extends to how we handle your personal information.
As an Internet Service Provider (ISP) in South Africa offering connectivity, cloud, disaster recovery, business continuity, and data centre colocation services. We take your privacy seriously and process your information in line with the Protection of Personal Information Act (POPIA).
This policy explains what we collect, why we collect it, and how we keep it safe while delivering the services you rely on.
2 Who’s Responsible
Company Name: LekaLink (PTY) Ltd.
Registration Number: 2023/742994/07[JA1] [DP2]
Address: 25 Superior Road, Midrand, Gauteng, South Africa, 1685
Website: https://www.lekalink.co.za
In POPIA terms, we’re the Responsible Party, which means we decide how and why your information is used.
3 Your Data Point of Contact
We’ve got a dedicated person keeping an eye on all things data:
Information Officer: [Name][JA3]
Email: [Email]
Phone: [Phone]
They’re responsible for:
- Keeping us POPIA-compliant
- Handling your data requests
- Managing any data incidents
- Working with the Information Regulator
4 What Information We Work With
To keep your services running smoothly, securely, and reliably, we process a few types of information:
The Essentials
- Names and company details
- Contact info (email, phone, address)
- ID or registration numbers
- Billing and payment details
The Technical Layer
- IP addresses
- Device and browser information
- System logs and authentication records
- Network traffic data (metadata only, where needed)
Service and Support Data
- Account credentials and configurations
- Support tickets and communication records
- Service usage needed to deliver and secure our services
We keep it minimal, only what’s needed to deliver a solid, secure experience.
5 How We Collect It
We collect information in a few straightforward ways:
- When you sign up for services
- Through contracts and agreements
- Via our website or forms
- When you contact support
- Through automated systems that keep things running securely
- From trusted partners where legally allowed
6 Why We Use Your Information
Think of this as how we keep everything connected and working:
- Delivering connectivity, cloud, and infrastructure services
- Managing your account and service setup
- Processing billing and payments
- Providing support when you need it
- Keeping our network secure and running optimally
- Preventing fraud and maintaining system integrity
- Meeting legal and regulatory requirements
- Improving how we do things
7 When We’re Allowed to Use It
Under POPIA, we process your information when:
- You’ve given us consent
- It’s needed to deliver a service you’ve signed up for
- We’re required to do so by law
- It’s in your interest, or ours, to keep things secure and functional
8 Who We Share It With (and Why)
Sometimes we need to collaborate to deliver great service. We may share information with:
- Our team and authorised contractors
- Payment providers
- Cloud, infrastructure, and technology partners
- Regulators or authorities (when required)
- Law enforcement (when legally obligated)
We don’t sell your data, ever. And everyone we work with is required to protect your information properly.
9 When Data Travels (Cross-Border Transfers)
Because we operate in a connected, cloud-driven world, your data may sometimes move beyond South Africa.
When it does, we make sure:
- It’s protected under appropriate safeguards
- It’s handled by providers who take data protection seriously
10 How We Keep Things Secure
We use:
- Encryption where it matters
- Access controls and authentication
- Firewalls and intrusion detection
- Secure, access-controlled data centres
- Monitoring and logging systems
- Regular security checks and updates
- Confidentiality agreements with our team
No system is 100% bulletproof, but we do everything reasonably possible to keep your data safe.
11 How Long We Keep Your Data Around
We only keep your information for as long as we need it:
- To provide services
- To meet legal or regulatory requirements
- To resolve disputes or enforce agreements
When we’re done with it, we securely delete or anonymise it.
12 Your Control Panel (Your Rights)
You’re in control of your data. Under POPIA, you can:
- Access your personal information
- Ask us to correct or delete it
- Object to how it’s being used
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Regulator
Just reach out to our Information Officer, we’ll help you out.
13 Cookies and Website Tracking
Like most modern websites, we use cookies to:
- Improve your experience
- Understand how people use our site
- Keep things running smoothly
You can manage or disable cookies in your browser settings (just note, it might affect how the site works).
14 Got a Concern?
If something doesn’t feel right about how your data is being handled, you can contact:
LekaLink (PTY) Ltd.
Address: 25 Superior Road, Midrand, Gauteng, South Africa, 1685
Email: info@lekalink.co.za
Phone: 010 822 7259
15 Updates to This Policy
We may update this policy from time to time to reflect changes in how we work or legal requirements.
The latest version will always be available on our website.
16 Our Promise
At LekaLink we don’t just build connections, we protect them.
Your data is a critical part of that trust, and we’re committed to keeping it secure, responsible, and handled with care every step of the way.
Frequently Asked Questions
Have a question? We’re here to help.
We have experience across a wide range of industries, from technology and e-commerce to healthcare and fashion. Our versatility allows us to tailor our services to meet your unique needs.
Turnaround times vary depending on the scope of the project. We work closely with each client to establish realistic timelines and meet deadlines effectively.
We take the time to understand your brand and its voice thoroughly. Our team follows brand guidelines and conducts rigorous quality checks to maintain consistency in every piece of content we create.
Absolutely! We value your feedback and offer a revision process to ensure the content aligns perfectly with your vision and objectives.
Yes, we offer content services in multiple languages. Our team includes bilingual and multilingual writers who can create content tailored to your specific language and target audience requirements. Contact us to discuss your language preferences and content needs.
We have extensive experience across a wide range of industries, including technology, healthcare, finance, e-commerce, fashion, travel, and more. Our versatile team has the expertise to adapt to various niches and industries, ensuring that your content aligns seamlessly with your specific industry and audience.
Can’t find the answer you’re looking for? Please get in touch with our team.
